Privacy Policy for theflower4u.com

Last Updated: April 2026

1. Introduction

At theflower4u.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information when you visit our website or make a purchase.

2. Information We Collect

We collect information that you provide directly to us:

  • Account & Order Info: Name, billing address, shipping address, email, and phone number.

  • Recipient Info: Because we are a gift service, we collect the name, address, and contact number of the person you are sending flowers to.

  • Payment Info: All credit card transactions are processed via secure third-party payment gateways (e.g., Stripe, Razer Merchant Services). We do not store your credit card details on our servers.

3. How We Use Your Information

We use the data collected to:

  • Process and fulfill your floral orders.

  • Communicate with you regarding order status or urgent delivery issues.

  • Send you promotional offers or "reminder" emails (only if you have opted-in).

  • Improve our website functionality and customer service.

4. Disclosure to Third Parties

We only share your information with trusted partners necessary to run our business:

  • Delivery Partners: We share the recipient's name, address, and phone number with our riders or third-party couriers (like Lalamove or GrabExpress) to ensure successful delivery.

  • Service Providers: EasyStore (our hosting platform) and our payment processors.

  • Legal Requirements: If required by Malaysian law or in response to valid requests by public authorities.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider's database.

6. Cookies

theflower4u.com uses "cookies" to enhance your shopping experience (e.g., remembering items in your shopping cart). You can choose to disable cookies through your browser settings, but some features of the site may not function properly.

7. Your Rights (PDPA Compliance)

Under the Malaysia Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you.

  • Request a correction of any inaccurate data.

  • Withdraw your consent for marketing communications at any time.

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions regarding this Privacy Policy, you may contact our Data Protection Officer:

  • WhatsApp: 013-2139431

  • Email: sales.theflower4u@gmail.com